Refund policy

Last updated: 6 November 2026

Every Ironmonger piece is made by hand, so small variations in texture, shape or colour are part of its character and aren't considered defects.

When we accept returns

We accept returns, or send a replacement, only if:

• your order arrived damaged, or
• you received the wrong item.

How to report a problem

Please contact us within 48 hours of delivery by email at info@ironmongerkochi.com or on WhatsApp at +91 99956 94454. Include your order number, photos of the product and the packaging, and a short description of the issue.

If only one piece of a set arrives damaged, we'll replace or refund that piece.

Return conditions

• The item must be unused and in its original packaging, with proof of purchase.
• Once your return is approved, we'll arrange a reverse pickup or ask you to send the item back to our workshop.

Refunds

Once we receive and inspect the item, we'll send a replacement or a refund. Refunds go back to your original payment method (UPI, card, net banking or wallet) within 7–10 business days of approval. Your bank may take a few extra days to show it.

Cancellations

You can cancel an order within 12 hours of placing it, as long as it hasn't been dispatched. You'll get a full refund to your original payment method. Once an order has shipped, it can't be cancelled. For urgent changes, message us on WhatsApp straight away.

Exchanges

We don't offer direct exchanges. If you'd like a different piece, return the original (if it meets the conditions above) and place a new order.

Non-returnable items

Unless they arrive damaged or are the wrong item, we can't accept returns on:

• custom pieces made to your request
• items bought on sale or clearance
• gift cards

Contact

Email: info@ironmongerkochi.com
WhatsApp / phone: +91 99956 94454
Ironmonger, P.K. Road, Perumanoor, Kochi, Kerala 682015